What would you do regarding this servicing oversight?

Discussion in 'General Motoring' started by bristle, Jan 23, 2010.

  1. bristle

    bristle Guest

    My partner has recently had a Honda car serviced under a 2-year free
    service deal on an ex-demo (3,500m) car she bought 18 months ago.

    A couple of days ago we heard a knocking sound seeming to come from
    the rear of the car but with no other symptoms affecting the driving.
    We are both as good as clueless with cars so other than making sure
    there wasn't a stone lodged in any of the tyres it was decided to take
    the car into a main agent this morning to get the problem dealt with.

    As it turns out, we have moved since the car purchase and preferred to
    take the car into a local Honda dealer rather than the more distant
    dealer who carried out the last service. As part of that service, 2
    new front tyres were advised and fitted.

    Now just returned from the local Honda with the problem (knocking)
    speedily sorted. They informed my partner that the agent carrying out
    the service had obviously been careless since the offside front wheel
    had only one nut in place, itself loose - 3 missing - and that she
    was probably lucky to be alive having used the car over the last few
    weeks to cover 500 miles or so.

    Obviously we are relieved to be alive (as are all her passengers!) but
    feel that we should seek some sort of recourse while being unsure
    exactly what.

    Would anyone have any ideas or insight to share on this?
    bristle, Jan 23, 2010
  2. Were you damaged in any way? If so, you deserve to be made whole.

    Otherwise, no, there's no recourse for your to pursue.

    And simply don't go back to that place.
    Elmo P. Shagnasty, Jan 23, 2010
  3. bristle

    News Guest

    bristle wrote:

    How could you not notice three missing lug nuts?

    Don't want to venture whether you've ever checked tire pressures.

    What else don't you know?
    News, Jan 23, 2010
  4. bristle

    Mark Guest

    Boy I agree! The statement "with no other symptoms affecting the driving"
    just doesn't hold up - it should have driven like a wheel was about to fall
    off! Shaky steering at best, pulling and difficulties making turns more
    than likely! And visually it should have been fairly obvious the wheel
    could not have even looked straight. I guess once the assumption was made
    that the noise was coming from the rear, no thought was given to a more
    complete visual inspection.
    Mark, Jan 23, 2010
  5. bristle

    jim beam Guest

    legally, you should check the service order you signed - it'll almost
    certainly have a disclaimer on there about it being your responsibility
    to check lug nut tightness after a few miles. if you signed that order
    and didn't act accordingly, you're going to have a hard time.

    additionally, there is a good chance the wheel stud that held was
    over-stressed and is now likely to fatigue. there will almost certainly
    be visible damage also. even though they'll be able to defend
    themselves legally, you could nevertheless go back and ask this place to
    replace the studs because of the damage caused. if you ask reasonably
    and promise to take no further action, they probably will.

    then never go back. and buy yourself a cheapo torque wrench and check
    this stuff each time you go in for wheel service.
    jim beam, Jan 23, 2010
  6. bristle

    E. Meyer Guest

    This happened to me once with an Oldsmobile. The service guy loosely
    installed the lug nuts, then got distracted with something else and never
    came back with the torque wrench to finish the job. It didn't handle any
    differently from normal until about two miles down the road when the
    handling got loose and the knocking started pretty much at the same time. I
    didn't lose any but in that short distance several of them were nearly all
    the way off.

    If there is any damage to the lugs you should be able to make the offending
    shop replace them & of course, they owe you the lost nuts. Other than that,
    you don't really have any recourse.
    E. Meyer, Jan 23, 2010
  7. bristle

    Jim Yanik Guest

    There seems to be some question as to -how long a period elapsed- between
    the "last service" and the loose and missing lug nuts.

    as another person posted, the owner/operator should have noticed missing
    lug nuts while doing tire pressure checks.

    Or when washing their car.

    Now,I once forgot to tighten lug nuts on a front wheel,and it was not long
    before I noticed they had loosened and the wheel was wobbling.
    Less than a day,in fact. I was lucky,I didn't lose any of the nuts,or
    damage the studs.

    Jim Yanik
    dot com
    Jim Yanik, Jan 23, 2010
  8. bristle

    jim beam Guest

    you should have just cranked up the stereo, loaded up your friends, and
    driven to t.j. that would have gotten rid of a few for you. like the op.
    jim beam, Jan 24, 2010
  9. bristle

    bristle Guest

    My skill-set and diagnostic flair lie elsewhere.
    And I wouldn't dream of asking if you're still beating your wife.
    I don't know what you might have suffered in your formative years
    which could have so crippled you socially that you feel the need to
    elevate yourself by trying to belittle others.

    I don't know, and I don't care.
    bristle, Jan 24, 2010
  10. bristle

    bristle Guest

    And yet it is exactly as I told you. In fact at 70mph on the motorway
    the knocking sound was barely audible over the road and engine noise.
    Drive was smooth.

    But if it helps you through your day to call me a liar then be my
    bristle, Jan 24, 2010
  11. bristle

    bristle Guest

    Beyond our initial excitement this is how we're seeing it too. There's
    no reported lug damage according to the 2nd garage. We've been
    advised by them to soundly upbraid the garage where the service was
    carried out. In their words, it would be a "serious disciplinary

    We'll be going out of our way to embarrass them.

    Thanks for your civil and helpful response.
    bristle, Jan 24, 2010
  12. bristle

    bristle Guest

    as per my original post: "recently".
    No, the owner of the car would not have checked pressure in the brief
    Maybe you've recently enjoyed fresh spring breezes? Here, slush rain
    and snow discouraged 'car washing'.
    Yes, I imagine if she'd done the job herself (the tyre replacement)
    then she might have linked her own questionable competence to a rapid
    bristle, Jan 24, 2010
  13. bristle

    bristle Guest

    My thanks to all (save a couple of posts from the usual and expected
    usenet dysfunctionals) for their consensus view.

    bristle, Jan 24, 2010
  14. bristle

    News Guest

    Have a great, shorter than necessary rest of your life, ignoramus.
    News, Jan 24, 2010
  15. bristle

    Brian Smith Guest

    I hope that you have enough income to have a mechanic on staff full
    time. Your ignorance in regards to safety is going to kill someone
    (hopefully just yourself and not other innocent motorists or pedestrians).
    Ignorance, I see was the correct word to use in regards to your outlook
    on life.
    Pot, let me introduce you to the kettle.
    That, it appears is the main issue here. You should seek professional
    help with your issues.
    Brian Smith, Jan 24, 2010
  16. bristle

    Jim Yanik Guest

    bristle wrote in
    Still doesn't tell us HOW LONG. "recently" could be six months.
    probably not at all.
    I live in Florida,but beefore that,grew up in BuffaloNY,and people still
    washed their cars in the winder,to remove some of the salt and dirt that
    accumulates on vehicles. The coin-op washes are very busy in the winter.
    ooh,I must have touched a nerve.... hmm,"bristle" does seems appropo.
    Actually,I just got out and looked.

    As for "questionable competence",all it takes is a distraction in the midst
    of a job.

    Jim Yanik
    dot com
    Jim Yanik, Jan 24, 2010
  17. I never wash my car in the winder. My winders are fer seein' through,
    not fer car-washing'.
    Elmo P. Shagnasty, Jan 24, 2010
  18. bristle

    Jim Yanik Guest

    yeah,I know I can't type....

    Jim Yanik
    dot com
    Jim Yanik, Jan 24, 2010
  19. bristle

    jim beam Guest

    right, they're really going to take a verbal accusation seriously.
    because that's all you have at this point.

    yeah, personal responsibility be damned!

    so you experience no embarrassment for abdicating your personal
    responsibility? you know, the one you legally signed for on the service
    yet another idiot that won't take personal responsibility - we /really/
    need more people like you in our society...
    jim beam, Jan 24, 2010
  20. bristle

    Observer Guest

    To be honest, somewhere between the posts you consider good and bad
    probably lies the truth. My take on this is, why go outa your way to
    get back at them or whatever? I think you should be grateful that you
    are still alive and perhaps got a positive experience(s) out of this
    thanks to them. The positives are 1- you (and passengers) are alive
    and unharmed, 2- now you know where to service your car, 3- now you
    know you (and partner) have a duty to learn a little about your car
    and check it periodically for simple things like low tire pressure,
    etc.. .

    Another poster(s) was correct that typically when they install tires,
    they will tell you to recheck the stud nuts after X number of miles.
    By the way, I once had my stud nuts loose too and as I recall the only
    symptom was the knocking noise. Luckily I only drove for 20 miles or
    so on local roads and discovered it perhaps like 1 or 2 hours later.
    Boy was I upset with myself knowing the danger I put myself (others)
    into. No excuse for that (whether directed at myself or you). The
    way I see it, if we drive a car, we have a responsibility to maintain
    our cars so that we don't endanger the lives around us or our
    passengers. I cannot defend ignorance for you or me. Just consider
    yourself lucky to be alive and unharmed.
    Observer, Jan 25, 2010
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