Norm Reeves of Huntington Beach, CA Did Me Wrong

Discussion in 'General Motoring' started by Will Haney, Mar 4, 2004.

  1. Will Haney

    Will Haney Guest

    My wife and I bought a brand new 2000 Honda Odyssey from Norm Reeves
    Honda of Huntington Beach, CA. One day we received a letter from Honda
    explaining that the transmission was defective and that the
    transmission warranty would be extended to 100,000 miles and 7 years.
    Great! Sure enough, this year, 2004, the transmission started acting
    up. I called Norm Reeves, my dealer, and was informed that not only
    would they not look at it on a Saturday they would not repair it on a
    Saturday. Furthermore, Norm Reeves Honda would require 4 days, or
    more, to repair it. Well, surely they would supply me with a loaner
    until the repairs had been completed, since it was they who had sold
    me the defective van. I talked to everyone that I could; no one would
    help me. I would have to rent a car for the full time the Odyssey was
    in the shop. No guarantees how long that would be. I then started
    sending emails to Norm Reeves () , 20 in all,
    asking for someone to contact me. I did not get one response. That is
    why I find myself here to tell anyone who would listen.


    Next time it'll be a Toyota.
    Will Haney, Mar 4, 2004
  2. Will Haney

    Matthew Hunt Guest

    Why not just take it to a different dealer?
    Matthew Hunt, Mar 4, 2004
  3. Gee, you're an idiot. If you think Toyota gives loaners on warranty work,
    you're sadly mistaken. If you want that type of white glove treatment, you need
    to dole out more money and a buy a more prestigious brand (i.e. Mercedes, BMW,
    Lexus, Acura).

    And what dealer does transmission work on Saturdays????? None that I know of. I
    know a few that does oil changes but that's about it.

    And you should be lucky if it's fixed in 4 days.... a GM dealer took 3 weeks to
    fix the trans once.

    How to turn off 'Maintenance Required" light:

    1. Hold trip/reset button on dash
    2. Turn key to "ON" or start engine
    3. Hold button til light goes out
    He Hate Retards, Mar 4, 2004
  4. Will Haney

    Larry Guest

    The expertise needed to work on the transmission won't be available on a
    Saturday. Most dealership open do light work, such as oil changes, brakes,
    valve adjusting, and the like. Furthermore, the transmission can't be
    repaired in one day as that is a large labor job in any front wheel drive
    automobile. You are sadly mistaken that its the dealer's responsibility to
    provide a loaner. You'd have been just as upset at the Toyota dealer had
    this been a Sienna van. Did you purchase an extended warranty?? If I'm not
    mistaken, there might be a loaner provided in that agreement.
    The problem here isn't what Honda or Norm Reeves will or won't do......its
    your expectation that they should be responsible for something that is
    customarily not part of the warranty process. I'd say you got the better
    end of the bargain....a free replacement of the transmission versus a few
    days of rental car expense at $25.99/day.
    Larry, Mar 4, 2004
  5. Will Haney

    John Horner Guest

    One day we received a letter from Honda
    I think you are being over excited about this. First, it is amazing that
    Honda extended the warranty unilaterally and is giving you a new
    transmission at 100,000 miles. With almost any other brand of car a
    transmission failure at 100,000 miles is considered "normal" and the cost
    would be 100% on the vehicle owner.

    Secondly, to expect a dealership to turn around a transmission replacement
    in 24 hours on a Saturday is absurd.

    Finally, unilateral warranty extensions such as Honda gave you almost never
    include the cost of a temporary replacement vehicle.

    Your complaint, if any, is with Honda who made the car not the dealer who
    sold it.

    Go ahead and buy another brand next time if you like, but be forewarned that
    if your Toyota or whatever needs a new transmission at 100,000 miles you are
    almost certainly going to pay for the whole thing yourself including the
    cost of replacement transportation.

    How many new vehicles have you owned?

    John Horner, Mar 5, 2004
  6. I'm sure Norm Reeves is happy to hear that.

    You have unrealistic expectations and have made a pest of yourself.
    You need to start from the premise that neither the dealership nor the
    manufacturer owe you anything on this. The manufacturer has
    voluntarily extended the warranty after recognizing an excessive rate
    of premature failures of a very expensive component. Under these
    circumstances, with the original warranty expired, manufacturers can
    and do respond with, "that's too bad." Sometimes they will pick up a
    fraction of the cost. Occasionally they may pay for the whole thing.
    This is called 'good will' not 'legal obligation.'

    Norm didn't build the car and he didn't know it was defective when he
    sold it to you. He isn't obligated to give customers rental cars
    under the regular warranty, why would he give you one for this? Did
    he ever promise you a free loaner for warranty repairs?

    Call any dealer of any brand on Saturday morning and ask if you can
    drop in for a transmission rebuild while you wait. The nastier
    dealers will laugh in your face, The nicer dealers will politely
    apologize that it can't be done. This is probably the most
    complicated, time consuming job that can be done on the car.

    In summary, if Honda hadn't graciously volunteered to repair your car
    for free, you would be paying at least $3000 and you would sill have
    to pay for a rental and it would still take four days. But at least
    the dealer might have a little sympathy and understanding when you
    bitched and moaned.
    Gordon McGrew, Mar 5, 2004
  7. ========================

    :)Is it true that Norm Reeves also owns the only TOYOTA dealership
    within 60 miles of Huntington beach ???

    They don't do free tranny swaps on Saturday either, so you might be
    screwed. :) (I hear their loaner car is a Ford Taurus with a roached

    Set the Odyssey on fire in front of the dealership. Get a Kia instead.

    'Curly Q. Links', Mar 5, 2004
  8. Will Haney

    mike Guest

    Perhaps he is not the idiot here. I bought a used Toyota T-100 with a
    V-6 engine. Sure enough the head gaskets failed. Toyota had extended
    the warranty on it and repaired it for free and gave me a FREE loaner
    while it was being repaired. When my Honda required warranty work that
    took more than 2 days, they REIMBURSED (that means paid) me for a
    rental car. Oh by the way, my Honda dealer finished that job on a

    It would seem you are the one who is "sadly mistaken".
    mike, Mar 5, 2004
  9. Will Haney

    Will Haney Guest

    They don't "repair" the transmission: they replace it. It doesn't
    take a brain surgeon to do that. The local transmission shop can swap
    out a transmission in less than an hour. Why can't Honda? They have
    them in stock.
    Will Haney, Mar 5, 2004
  10. Will Haney

    Larry Guest

    An hour my ass!!!
    The labor time on front wheel drive vehicles is more like 8-10 hours....much
    of the front end has to be disassembled and in some cars, the engine
    actually lifted out to get to the transmission. Your local transmission
    shop isn't a dealer shop....and most dealers don't stock
    transmissions....they have to order them. It's too costly an item to sit
    on their shelves for inventory....especially since they have to pay property
    taxes to their local assesor for their inventory valuation. A Honda
    transmission is far far better than any rebuilt from your local transmission
    Larry, Mar 5, 2004
  11. Will Haney

    Tegger® Guest

    (Will Haney) spake unto the masses in

    You are a TOTAL IDIOT. And a liar.

    I just called Aamco because your claim sounded ludicrous. They tell me it
    would take them EIGHT HOURS to remove and replace a 2000 Odyssey tranny,
    not counting rebuild time.

    Furthermore, they tell me they would charge $2,500 total for the swap and

    Honda was going to do this for FREE. And you bitch because you have to
    spend $100 on a rental car.

    I was going to stay out of this catfight until you made this whopper of a

    You're a jerk. That's why Norm Reeves Honda won't talk to you now.
    Tegger®, Mar 5, 2004
  12. Perhaps he is not the idiot here. I bought a used Toyota T-100 with a

    You are a liar and a dumbfuck.

    How to turn off 'Maintenance Required" light:

    1. Hold trip/reset button on dash
    2. Turn key to "ON" or start engine
    3. Hold button til light goes out
    He Hate Retards, Mar 5, 2004
  13. They aren't the only dealer in your area are they? Take your business
    Alex Rodriguez, Mar 5, 2004
  14. Will Haney

    Dick Gozinya Guest

    he hate retards cause his parents were retards
    Dick Gozinya, Mar 6, 2004
  15. Will Haney

    Dick Gozinya Guest

    you are a retard, goof

    the name is insulting
    Dick Gozinya, Mar 6, 2004
  16. Will Haney

    mike Guest

    Ah yes, when you can't argue facts resort to insults. I figured as
    much, thank-you for showing the world your true self. It is OK for you
    to call someone names, but let somebody else do it to you and look
    out, here comes the profanity (that means cuss words.)
    mike, Mar 6, 2004
  17. Will Haney

    David Duke Guest

    Yo pimp daddy,
    you are a cocksucking piece of shit
    David Duke, Mar 7, 2004
  18. Will Haney

    Gus Guest

    Yes, he do, don't he? ;)
    Gus, Mar 7, 2004
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