Hyundai Scores Higher than Toyota and Honda!!!!!

Discussion in 'General Motoring' started by mmdir2005, Jun 9, 2006.

  1. mmdir2005

    mmdir2005 Guest

    Wow this is quite surprise to see Hyundai (former maker of Excel)
    scores higher
    than Toyata and Honda for the consumer satisfaction index. My simply
    reaction is
    how could it possible that Hyundai is more dependable than Toyota and
    Forget two expensive Porsche and Lexus. Focus on average price that
    average consumer
    drive. This JD Powell survey suggests that Hyundai is the overall
    winner among all
    automakers in US. Still it's bit hard to accept.,0,1064648.story?page=1&coll=la-home-highway1

    Porsche Shifts Into First in Vehicle Quality Survey
    Toyota and Hyundai score high overall and in individual classes. Top
    U.S. brand is Cadillac.
    By Cynthia H. Cho, Times Staff Writer
    June 8, 2006

    Porsche of Germany powered into the passing lane, for the first time
    landing the top spot in a widely watched auto quality report issued

    The maker of expensive sports cars and luxury sport utility vehicles
    rose in the annual J.D. Power & Associates rankings, analysts said,
    after addressing customer complaints and adding a highly rated compact

    The survey was notable as well for what didn't change, as Toyota Motor
    Corp. of Japan and the rising Hyundai Motor Co. of South Korea again
    scored high marks for overall dependability and in individual vehicle

    Models from Toyota's mainstream brand and Lexus luxury line topped 11
    of 19 categories, including compact car (Corolla), mid-size car (Camry)
    and six classes of premium cars and trucks.

    In its report, Power found that Porsche was the top-scoring brand for
    model year 2006, with 91 problems per 100 vehicles. The automaker was
    followed by Lexus (93), Hyundai (102) and Toyota (106). The industry
    average was 124.

    Among U.S. brands, General Motors Corp.'s Cadillac ranked highest, tied
    at No. 7. Vehicles from GM, Ford Motor Co. and Chrysler Group were
    rated best in four categories: large car (GM's Pontiac Grand Prix),
    large pickup (GM's Chevrolet Silverado LD), mid-size pickup (Ford's
    Ranger) and van (Chrysler's Town & Country).

    The Power survey - a source of bragging rights for automakers and a
    buying guide for many shoppers - measures complaints in the first 90
    days of ownership. The results were drawn from nearly 64,000
    respondents who bought or leased 2006 model year vehicles.

    The initial quality survey was modified for its 20th year. For the
    first time, it measured quality of design, evaluating controls and
    other interior features, in addition to quality of production, which
    measures defects and malfunctions. Because of the methodology changes,
    industry analysts and insiders cautioned against making direct
    year-to-year comparisons. Nonetheless, they singled out notable trends.

    Jamey Power, executive vice president of Westlake Village-based J.D.
    Power & Associates, said the study was updated to "reflect the changing
    attitude of consumers" and to account for the "new technology and
    features that are coming out in today's vehicles."

    That might explain why German rivals Mercedes-Benz and BMW ranked 25th
    and 27th, respectively, in the overall nameplate ranking, which takes
    into account all models produced under the brand name. Mercedes-Benz, a
    unit of DaimlerChrylser, had 139 problems per 100 vehicles and BMW had

    "A lot of the European brands seek to differentiate themselves by
    pushing the envelope of technological sophistication," Power said.
    "This can be a challenge when you're pushing the envelope so much that
    the customers can't keep pace."

    BMW had among the fewest defects and malfunctions, but it had more
    design-related problems, the survey found.

    But the overall ranking isn't what drivers consider most important,
    Power said. Buyers want model-specific information. So for someone
    shopping for a compact car, for example, what matters is that the top
    models in that segment are the Toyota Corolla, Hyundai's Elantra and
    Honda Motor Co.'s Civic.

    David Healy, an auto industry analyst with Burnham Securities, said he
    wasn't surprised to see Toyota and Lexus ranked high. But he was
    surprised to see Hyundai at the No. 3 spot.

    "They've done one hell of a job," he said of Hyundai, which has
    overcome early customer resistance because of concerns over
    reliability. "They have been steadily improving over the last several

    Power agreed: "Hyundai has been passionately trying to improve their
    quality. They figured that if they were going to survive in the U.S.
    market, they had to focus on the American consumer's needs and
    requirements. What we are seeing is a payoff for that commitment."

    Toyota acknowledged its fast-charging rival.

    "They are going to be a bigger and bigger player in the marketplace,"
    Jim Lentz, Toyota group vice president and general manager, said of

    Automakers use the data in the study to address consumer-identified
    problems, Power said. And that explains why Porsche won the top spot
    this year.

    Its Cayenne SUV, Power said, had a lot of problems when it came out in
    2003, but Porsche has steadily taken care of them. Also, Porsche's
    Cayman, which went on sale in January, was ranked highest in the
    compact premium sporty car category.

    We consider it very encouraging news," Porsche spokesman Tony
    Fouladpour said of the brand's first No. 1 nameplate ranking. "For us,
    it's verification of what we have known for a while: that our cars do
    have a certain design and performance quality unlike any other car."

    But it won't stay in that spot forever if Don Dees gets his way.

    ADVERTISEMENT"Our goal is to be No. 1," said Dees, vice president of
    service and quality for Hyundai. This is the third year in a row that
    the company has been in the top 10. "Obviously we are very proud."

    Best and worst

    How auto makers ranked in J.D. Power's latest survey of auto quality.

    Top 10 (In number of problems per 100 vehicles during first 90 days of

    Porsche: 91

    Lexus: 93

    Hyundai: 102

    Toyota: 106

    Jaguar: 109

    Honda: 110

    Cadillac: 117

    Infiniti: 117

    GMC: 119

    Acura: 120 (tie)

    Chrysler: 120 (tie)
    mmdir2005, Jun 9, 2006
  2. This article is useless. "Initial quality" does not mean a damn thing.
    Let's just see how many of those Hyundai's hold up after 5-years. While
    it's true that Hyundai quality has significantly increased over the years
    and the Sonata seems to remain reliable over the long term, the long-term
    reliability of other Hyundais is questionable.
    High Tech Misfit, Jun 9, 2006

  3. If I were to buy a new "go to" vehicle, (And I would only do this if I
    had money that I could not spend anywhere else), I would consider a
    Hyundai based on the 100K (miles) warranty. They must have a
    considerable degree of confidence in their product to do so especially
    since most modern vehicles are no longer serviceable by the owner.

    And the prices are right...

    Grumpy AuContraire, Jun 9, 2006
  4. mmdir2005

    jmattis Guest

    Well said. In addition, Hyundai's suffer a great deal of depreciation,
    increasing ownership costs. Someday they'll do better, if their
    quality proves itself in the long run like Toyota and Honda. Right now
    Hyundai buyers better plan on driving their new car into the ground,
    because it may not be worth much in 5 years, unlike the others.
    jmattis, Jun 9, 2006
  5. mmdir2005

    mmdir2005 Guest

    100K miles or 10 yr warrantee could be the reason why Hyundai scores
    higher than than Honda or Toyota. 100K miles or 10 yr warrantee
    surely provides a long-term reliablity. That's could be the reason
    Hyundai receives
    the better score than Honda.
    mmdir2005, Jun 9, 2006
  6. Absolutely. I am glad to see Hyundai is improving their quality but there
    still is a big problem at trade in time in resale value which is the same
    for cars from US car companies [not necessarily made in US though]. I
    always here from GM car owners that their car is made just as well as my
    Accord which I do not believe but they always shut up when I say lets go
    online and check resale value for each when five years old. Compare a Civic
    to a Cavalier for instance.--- Steve
    Steven L Umbach, Jun 9, 2006
  7. mmdir2005

    SoCalMike Guest

    if its something someone wants to buy and likes to drive, and they take
    care of it, it should last a pretty long time. thing is, they dont hold
    resale value... so if you buy one, youd best use it. hyundais are bought
    by people that usually dont care what they drive, but want something
    new. hence, they dont take care of it.

    ive seen plenty of tatty civics and accords, with cracked bodykits
    flapping in the breeze. theres no resale value there, either.

    ive been procrastinating about putting my 1998 civic cx on ebay, just
    because i HATE selling things. nothing wrong with my car, i just figure
    its about time.

    ive looked at the honda fit, and it still doesnt seem to offer the value
    the scion xA does, standard. same with the 3dr yaris.

    ive already put up a lame movie of my car on youtube, to link to the
    auction if and when it occurs. ive got pictures, too. just about
    everything except an auction itself. most of the civics ive seen on ebay
    are salvage title, and/or high mileage. ive tried to get a trade-in
    price from a couple of toyota/scion salesmen, and they all said im
    better off selling it myself. didnt even bother to look up the info...
    SoCalMike, Jun 10, 2006
  8. mmdir2005

    Howard Beale Guest

    I'd need a 100k Miles/10 Year warranty, plus 24/7 roadside assistance and
    100% rental reimbursement.

    The warranty is nice, but if your car is in the shop a lot you'll lose the
    savings on rentals.
    Howard Beale, Jun 15, 2006
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