Avoid Keeler Honda in Latham, NY

  • Thread starter Thread starter Nobody
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Nobody

Their service department is the worst. If you have *any* problems with your vehicle as delivered, they will claim they are normal. I had a leak at an O-ring seal they claimed was normal/due to my overfilling the container. Sure...Honda designed it to leak.

Oh yeah, those spongy brakes? Completely normal.

The only thing they did correctly was clean the vehicle in and out prior to delivery. Notice I didn't say "prep the vehicle correctly". 60lbs in each tire isn't normal.

I have had good service experience with Lia Honda down the road in Albany, NY. They didn't have the vehicle I wanted and Keeler did...next time I'll wait for Lia to get it.

With every dealer I have dealt with, the front-line service guys always give you some bs about your problem. However, you go to the service manager at Lia (Dave Ericson) and you never have another problem. Keeler was not like this...their service manager (some bald asshole who never offered his name) was more interested in quelling my discontent.

If you buy from Keeler, you have been warned...there are at least 3 other Honda dealers in the area (Mohawk, Saratoga, and Renssalaer) which I have no experience with...I would like to hear comments on those.
 
Why da fuk do you keep going to Keeler for service? Are you one of those idiots who thinks you have to service where you bought it?

Do not write below this line. Reserved for me.
 
(He Hate Retard and Moron) wrote in
Why da fuk do you keep going to Keeler for service? Are you one of those idiots who thinks you have to service where you bought it?
Click to expand...

I don't "keep going there". I went there once...and once was enough to expose their true nature.

However, since I bought it there, I gave them a shot to correct the issues present on delivery. I have (and never had) any intention of going there for paid service (oil changes, basically).
 
Nobody said:
Their service department is the worst. If you have *any* problems with your vehicle as delivered, they will claim they are normal. I had a leak at an O-ring seal they claimed was normal/due to my overfilling the container. Sure...Honda designed it to leak.
Click to expand...
What was leaking? Does it (rad reservoir?) leak after you corrected the overfill?
Oh yeah, those spongy brakes? Completely normal.
Click to expand...
New brakes need to set. Once the pads have set and cured, they might be just fine.
The only thing they did correctly was clean the vehicle in and out prior to delivery. Notice I didn't say "prep the vehicle correctly". 60lbs in each tire isn't normal.
Click to expand...
Make things easy on yourself and get a tire gauge and pump and do this yourself. You might also consider getting a breaker bar and a 19mm socket to tighten (or loosen/retighten) the lugnuts. Don't bother with the wrench that came with the car if you're the easily frustrated type. Getting a torque wrench to correctly torque the lugnuts is also a good idea. This way you can be sure it is done correctly, can rotate your own tires, not get stranded somewhere with an overtightened lugnut. Do these things and you can eliminate a lot of the sources of frustration of being dependent on other people to do basic things right.
 
Why da fuk do you keep going to Keeler for service? Are you one of those idiots who thinks you have to service where you bought it?

Do not write below this line. Reserved for me.
Click to expand...

He went there once, Retard/Moron!
 
What was leaking? Does it (rad reservoir?) leak after you corrected the overfill?
Click to expand...

You can't overfill the windshield washer reservoir. The CR-V has a 3- piece bottle which snaps together...there are o-rings at the joints. The inner bore of one of them is mildly grooved resulting in the leak -- manufacturing defect...my 2003 didn't do this.
New brakes need to set. Once the pads have set and cured, they might be just fine.
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I think 2500 miles is enough to call them broken in...
Make things easy on yourself and get a tire gauge and pump and do this yourself.
Click to expand...

WTF? How do you think I noticed the problem?

You might also consider getting a breaker bar and a 19mm
socket to tighten (or loosen/retighten) the lugnuts. Don't bother with the wrench that came with the car if you're the easily frustrated type. Getting a torque wrench to correctly torque the lugnuts is also a good idea. This way you can be sure it is done correctly, can rotate your own tires, not get stranded somewhere with an overtightened lugnut. Do these things and you can eliminate a lot of the sources of frustration of being dependent on other people to do basic things right.
Click to expand...

This was simply an example of their lack of attention to detail. 'Check tire pressure' was checked on the PDI checklist, but they didn't actually do it.
 
I did a search at www.bbb.org and looks like Keeler Honda has a slew of customer complaints against them. Reminds me of Speedcraft Volkswagon in Wakefield RI. Speedcraft ripped off people for years.

Hoke
 
I did a search at www.bbb.org and looks like Keeler Honda has a slew of customer complaints against them. Reminds me of Speedcraft Volkswagon in Wakefield RI. Speedcraft ripped off people for years.

Hoke
 
I did a search at www.bbb.org and looks like Keeler Honda has a slew of customer complaints against them. Reminds me of Speedcraft Volkswagon in Wakefield RI. Speedcraft ripped off people for years.

Hoke
 
Nobody said:
This was simply an example of their lack of attention to detail. 'Check tire pressure' was checked on the PDI checklist, but they didn't actually
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You bought a Honda not a Lexus. Get over it.
 
"K5" wrote
You bought a Honda not a Lexus. Get over it.
Click to expand...

My Honda service department (Dobbs Honda, Tucson AZ) treats me very, very well. They may not provide a loaner, but they're an excellent dealership nonetheless. I'll miss them when I move, and I am grateful for the posted reference to the Albany dealer. Translation: dealerships vary.
 
Howard Lester said:
reference to the Albany dealer. Translation: dealerships vary.
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Read the original post. Does this sound like a reasonable person or a bitchy, sarcastic, pain in the ass? Who spends that much time and energy ranting at the dealer and on usenet about an overinflated tire?
Translation: customers vary.
 
"K5" wrote
Read the original post. Does this sound like a reasonable person or a bitchy, sarcastic, pain in the ass? Who spends that much time and energy ranting at the dealer and on usenet about an overinflated tire?
Click to expand...
Translation: customers vary.
Click to expand...

Indeed they do, I agree. Everyone is different, and attitudes mean a lot. Considering car repair, there are those who go in expecting to be screwed, so their attitude may very well be reciprocated. Maybe it's my non-threatening demeanor and grateful attitude that has gotten me the great service I've received over the years. I don't know for sure; I'd like to think so. I also know that in other situations it makes no difference. I'm sure I'll get screwed just like the next guy. ;)
 
Hoke said:
I did a search at www.bbb.org and looks like Keeler Honda has a slew of customer complaints against them. Reminds me of Speedcraft Volkswagon in Wakefield RI. Speedcraft ripped off people for years.
Click to expand...

I see Lia has some complaints as well. Mohawk Honda had none.
 
Hoke said:
I did a search at www.bbb.org and looks like Keeler Honda has a slew of customer complaints against them. Reminds me of Speedcraft Volkswagon in Wakefield RI. Speedcraft ripped off people for years.
Click to expand...

I see Lia has some complaints as well. Mohawk Honda had none.
 
Hoke said:
I did a search at www.bbb.org and looks like Keeler Honda has a slew of customer complaints against them. Reminds me of Speedcraft Volkswagon in Wakefield RI. Speedcraft ripped off people for years.
Click to expand...

I see Lia has some complaints as well. Mohawk Honda had none.
 
"K5" wrote

My Honda service department (Dobbs Honda, Tucson AZ) treats me very, very well. They may not provide a loaner, but they're an excellent dealership nonetheless. I'll miss them when I move, and I am grateful for the posted reference to the Albany dealer. Translation: dealerships vary.
Click to expand...

Lia Honda gave me a rental car for two days once...there was a strut problem with my vehicle they didn't fix right in the first attempt. That left a very positive impression...they did fix it right the second time.
 
K5 said:
Read the original post. Does this sound like a reasonable person or a bitchy, sarcastic, pain in the ass? Who spends that much time and energy ranting at the dealer and on usenet about an overinflated tire?
Translation: customers vary.
Click to expand...

You are a complete fucking moron. Just wait until something like this happens to you.

Maybe you should re-read the original post, you moron. Time and energy? I didn't say anything to the dealer about the tire pressure. And I never RANTED at the dealer at all. I went in expecting the get the same level of service I got at the other dealer.
 
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